90-Day Money-Back Guarantee
We're confident PurrPuss will make a real difference to your cat's hydration — so confident that every order comes with a 90-day, risk-free guarantee. If you try it and you're not satisfied, or you have a problem with the product, you have 90 days from the date you received your order to request a full refund.
How it works
Because PurrPuss is a consumable product for your cat, we don't require it to be returned to us. Instead, simply email us at hello@purrpusscats.com within 90 days of receiving your order, let us know your order number and the reason you're not satisfied, and we'll process a full refund.
Damages and issues
Please inspect your order when it arrives, and get in touch with us straight away if an item is defective, damaged, or you've received the wrong product, so we can put it right as quickly as possible.
Refunds
Once your refund request is approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take a little longer for your bank or card provider to show the refund on your statement. If more than 15 business days have passed since your refund was approved and you still haven't seen it, please contact us at hello@purrpusscats.com.
Subscriptions
If you're on a PurrPuss subscription, the 90-day guarantee applies to your first order. You can cancel your subscription at any time from your account — see our subscription FAQs for details.